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The Régie has jurisdiction over the electric power carrier and on the natural gas and electricity distributors. These utilities are:

Natural gas

Énergir

• http://www.gazmetro.com
  
  
• For the tariffs:
  http://www.gazmetro.com/en/residential/customer-centre/billing-and-pricing/pricing/
  • Conditions of Service and Tariff - Effective as of October 1, 2017
  • Conditions of Service and Tariff - Effective as of March 31, 2017
  • Conditions of Service and Tariff - Effective as of December 21, 2016
  • Conditions of Service and Tariff - Effective as of November 1, 2016
  • Conditions of Service and Tariff - Effective as of January 1, 2016
    
    
• Customer services:
  http://www.gazmetro.com/en/residential/
  
  Specific procedure governing the examination of complaints (in French only)

Gazifère inc.

• http://www.gazifere.com/en/
  
  
• For the tariffs:
  http://www.gazifere.com/en/your-account/manage-your-account/conditions-of-natural-gas-service-and-tariff/
  
  
• Customer services:
  http://www.gazifere.com/en/contact-us/
  
  
  Specific procedure governing the examination of complaints (in French only)

Electricity

TransÉnergie

• http://www.hydroquebec.com/transenergie/
  
  
• For the tariffs :
  • Hydro-Québec Open Access Transmission Tariff - 2018
  • Hydro-Québec Open Access Transmission Tariff - 2017
  • Hydro-Québec Open Access Transmission Tariff - 2016
    
    

Specific procedure governing the examination of complaints (in French only)

Hydro-Québec

• www.hydroquebec.com/
  
  
• For the tariffs:
  http://www.hydroquebec.com/residential/customer-space/account-and-billing/understanding-bill/index.html
  • Electricity rates - Effective April 1, 2018
    • Rates chart
  • Electricity rates - Effective April 1, 2017
    • Rates chart
  • Electricity rates - Effective April 1, 2016
    • Rates chart
    • Addendum - juillet 2016
      
      
• Customer services:
  http://www.hydroquebec.com/residential/index.html
  
  
• Conditions of Electricity Service respecting the conditions governing the supply of electricity:
  http://www.hydroquebec.com/publications/en/conditionselectricity/index.html
  • Conditions of service - Effective April 1, 2018
  • Conditions of electricity service - Effective April 1, 2015
    • Addendum - september 2017
    • Addendum - march 2017
    • Addendum - july 2016

  Specific procedure governing the examination of complaints (in French only)
  
  

Municipal or cooperative electric power system specific procedures

• Hydro-Jonquière
  

Specific procedure governing the examination of complaints (in French only)

• Coopérative régionale d'électricité de Saint-Jean-Baptiste de Rouville
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Hydro Westmount
  
  Specific procedure governing the examination of complaints (in French only)
  
  

• Ville d'Alma
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Ville d'Amos
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Hydro-Coaticook
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Ville de Baie-Comeau
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Ville de Joliette
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Ville de Magog
  
  Specific procedure governing the examination of complaints (in French only)
  
  
  
• Hydro-Sherbrooke
  
  Specific procedure governing the examination of complaints (in French only)
  
  

Petroleum Products

The Régie de l'énergie publishes the weekly Bulletin d'information sur les prix des produits pétroliers. It presents the results of its weekly survey on the retail prices and the Estimated Minimum Price calculated by the Régie for each region in Québec.

• Useful Information - Petroleum Products