Complaints >>

The Régie has sole authority to examine consumer complaints about a decision rendered by the electricity carrier, the electricity distributor or a natural gas distributor concerning the application of the rates or conditions of service.The companies are required to apply an internal complaint examination procedure approved by the Régie.

Distributors >>

The Régie de l'énergie has jurisdiction over the electricity carrier and the natural gas and electricity distributors.

Petroleum Products Prices >>

Every week, the Régie publishes the Bulletin d'information sur le prix des produits pétroliers on its Website. The Bulletin provides comprehensive information on the average price at the pump, the minimum price estimated by the Régie and the fluctuations in the retail price of gasoline, diesel fuel and heating oil in all administrative regions of Québec.