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The Régie has the authority to fix
the rates and conditions for the supply, transmission, delivery
and storage of natural gas by a distributor, after holding public
hearings. It also monitors the operations of natural gas distributors
to ascertain that consumers are adequately supplied and are charged
fair and reasonable rates. It approves their supply plans and commercial
programs.
The Régie also approves investment projects,
the construction of immovables or the acquisition of assets intended
for the distribution of natural gas. The Régie has sole authority
to examine consumer complaints
about a decision rendered by a natural gas distributor concerning
the application of the rates or conditions of service.The distributors
are required to apply an internal complaint examination procedure
approved by the Régie.
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